DELIVERY & RETURN POLICY
1. Ordering
1.1 Account Set-up
Before you can enjoy the online shopping of BarnBuddy’s product you will be needed to create an account. To create one, you should do the following:
Go to the “My Account” page
Provide the needed details on the form
Click the “register” button
You are already a member of the page; hence, you can start creating orders. However, you must be strictly 19 years old and up because Barn Buddy will not allow those individuals ages 19 and below to do a purchase.
1.2 Placing Orders
Barn Buddy offers a hassle-free and convenient purchasing of products, all you need to do are:
Click on the page labeled as “Products,” and scan or examine the goods by clicking on the names of the products
Place the cursor to the merchandise of your choice. Afterward, click “Add to Cart” but if it has a certain variety you can click on “Select Options” before proceeding to “Add to Cart.”
Open your cart by clicking on “View Cart” so that you can check on the goods that you want to order.
Point the cursor to the button marked with “X” if you wish to delete some products. However, if you desire to lessen or add the number of products in your cart, just click on the signs “+” or “-” located at the side of the items. Afterward, update your cart by clicking the “Update Cart” button.
If everything is all set and you are ready to check out just click the button labeled “Proceed to Check Out.”
Recheck your order details, billing information, and shipping address.
Read and accept Barn Buddy’s terms and conditions prior to placing your order/s.
After reading and accepting the terms and conditions, click “Place Order.” In moments that the placing of order failed, check if you are registered to Barn Buddy to ensure that you are eligible to make the purchase.
Open your mail to see if an email confirmation for your order and the payment instructions using E-Transfer.
Hand in your E-Transfer receipt or proof of payment in order for Barn Buddy to proceed in the processing and shipping out of your purchase. Note, make sure that the proof of payment indicates “on-process” or “successful.”
1.3 Security of Orders
The products that you ordered will be handled and closed thoroughly so that the items and your privacy will be secured. Barn Buddy will be shipping through Canada Post to make sure that your purchase will be safely and immediately arrive at your doorstep.
1.4 Orders beyond Canada’s Jurisdiction
As of this time, Barn Buddy only ships within the bounds of Canada. Any orders that are addressed outside of the State will not push through. However, you are allowed to contact Barn Buddy occasionally to get updates regarding the matter.
1.5 After Payment Events
When your E-Transfer payment is confirmed, the processing of your order will immediately push through and may consume at least 2 business days. “Processing” will be marked to your purchase. Take note that no E-Transfer payment received then no processing of an order.
1.6 On Hold Orders
The moment that you make your purchase, Barn Buddy’s system will instantly mark it “on hold.” The status of your order will only be changed to “processing” when your E-Transfer payment is already received by the system. After a couple of days, the status will change into “shipped out.” Do know that orders marked as “processing” on Saturdays and Sundays will be shipped out when the post office will open, which is on Mondays.
When there is no payment that enters the system in a span of 48 hours, the “on hold” purchase will be automatically cancelled or deleted.
1.7 Cart not offering 35-45% Discounts
The discount doesn’t apply to anyone. The case is that you must be able to reach the minimum order so that you can avail of the discounts. Orders containing 3-8 single ounces of cannabis flowers that are added to the cart are the ones that will successfully be applied with the discounts. Barn Buddy also allows you to put over a single ounce of the same cannabis strain to be able to avail of the discount. However, if you wish to purchase the half and quarter pounds as individual items inside your cart, the discount will not push through.
1.8 Modifying or Cancelling of Orders
Barn Buddy regrets to inform you that changing or cancelling of purchase after placing is not allowed. If the act is necessary, then you are required to contact us so that we can do the modification and cancellation in your place. In the event that you want to change your orders, please communicate and instruct us on which product to change. Afterward, wait for our instructions for the payment of the modified order. Whatever points that were utilized during the order cancellation will be directly put in your account.
1.9 Boveda Package
Have you ever heard of a Boveda Package? It is a humidity package that aims to enhance the quality of your cannabis by placing the exact level of humidity for marijuana. This package is indeed a good addition to your order, but do note that it is not mandatory to get one. Barn Buddy has a video demo of using the package located on the “Product” page of the site for your benefit.
2. Payment
2.1 The Basics
Check the online portal or mobile app of your bank account and go to the E-Transfer option. You are allowed to contact your bank immediately after you decide to make a purchase or go to the nearest branch if you need any help.
Attach Barn Buddy’s email address and affix the full price along with the taxes that are indicated in the invoice.
Proceed with the money transfer by following the steps provided by the bank.
Barn Buddy will give you a confidential word, for security purposes, during the money transfer. The classified word will be delivered to you the moment you are done checking out the desired product. We encourage you to read the instructions thoroughly, which can be found at the bottom of the page right after you click the “check out” option.
There are instructions provided about the method that you need to conduct in order to send an E-Transfer along with the invoice. When E-Transfer is being processed and/or completed, Barn Buddy will send your shipment.
2.2 Payment Methods
Interac E-Transfer is the sole mode of payment that Barn Buddy accepts. Hence, it is only offered if you — the customer, possesses an online or mobile banking account. The guidelines for the payment will be given upon checking out of the product/s. At the minute that you are done placing your order, Barn Buddy will send you an invoice together with the other instructions — like security question, contact details, answer to finish the payment procedure. Please make sure that you secure a copy of the information to avoid inconvenience. However, if you fail to give the complete data required, please contact us, and don’t forget to mention your Order # and Barn Buddy will happily answer your concern.
2.3 Taxes
Taxes are being charged on the items, which are already incorporated in the prices.
2.4 Shipping Fees
Barn Buddy is glad to inform you that every order is being shipped WITHOUT CHARGES.
2.5 After E-Transfer Payment
When you are finished sending your payments through E-Transfer, expect that Barn Buddy will immediately process your order/s. However, it may consume at least two business days. The placed order/s will be labeled as “processing,” but the processing will not push through if there’s no payment from E-Transfer received by the system.
2.6 Payment Not Yet Accepted
If there is still no confirmation for payment acceptance, please do not worry. Take note that if you check out the products and sent the payment on weekdays prior to 1PM EST (Ontario), the placed order will be immediately processed and shipped on that particular day. In cases that the transaction was created after the cut-off, it will still be collected but on the evening of that specific business day; hence, the shipment of the order will be done on the following day.
However, if you are doing the transaction on weekends, except that the processing and shipping out of your desired products will be done on Monday because of the shortened work hours of Barn Buddy’s accountant. Worry not because an email will be sent to you confirming your payment.
3. Shipping
3.1 Shipping Duration
One of the most common inquiries from customers is “How long does it take to get my order?” Worry not because Barn Buddy provides you with free express post shipping on every order!
Please take note that the free express post shipping commonly arrives around 2-3 business days in about all parts of the state according to Canada Post. However, if you are living in the provincial areas or in urban areas with small population, like Prince Edward Island and New Brunswick, the shipment of the orders will consume up to 4 business days.
3.2 Tracking Number Not Yet Provided
When you are done with the payment and your order is marked “processing” but Barn Buddy still didn’t give you a tracking number at 8 PM EST, please reach out to the site immediately so customer service will give you the answers to your queries. But if your purchase is marked “on hold,” Barn Buddy has not yet received any payments and still waiting for an invoice.
3.3 Late Delivery/No Delivery Updates
Please note that the provided tracking number will tell you the expected delivery date; however, it is not the accurate date for your parcel to be delivered. There are times that your order will arrive earlier than the indicated date of delivery. But in cases when it is already past the delivery date and there’s no updates regarding your order, please do not hesitate to contact Barn Buddy. On the subject line of your email, indicate your order number and wait for the assistance by one of our customer service representatives.
When your concern reaches us, the customer service representative will immediately get in touch with Canada Post to raise your concern and open a ticket of service for your parcel. The moment that Canada Post opens your service ticket, they will search for your package right away. However, the location of your parcel may take around three to 5 business days. When Barn Buddy usually demands for a package tracing, your order will not basically arrive at your door step on the following day, but worry not because we ensure you that our customer service representative will support you until you receive your order.
3.4 Package Failed to Reach the Customer
Although this is situation doesn’t happen frequently, Barn Buddy guarantees you that your order will get an all-inclusive insurance. That means that in cases that Canada Post marks your package as lost or stolen package; we will fully replace your order. Barn Buddy wants to keep the trust that consumers gave, as well as provide customers with a good amount of confidence and comfort in their shopping at Barn Buddy. However, we will not give a replacement order if the tracking number of your parcel indicates “Delivered.”
3.5 Canada Post Tracking Number Indicates “Electronic Information Submitted by Shipper”
If the provided tracking number says that electronic data is sent by the shipper, then do not worry. Barn Buddy is given the choice to produce a tracking number in our establishment to guarantee effectiveness on packing and shipping out of your purchase. It is basically conducted to provide you with easy access and tracking experience for your order the moment it is dropped and scanned in the post office. This particular update will typically come between 7:30 to 8 PM EST in Ontario, Canada. At that moment, you can immediately see some information regarding the shipped out parcel because it has embarked on its journey to your place.
3.6 Canada Post Tracking Number Indicates “Successfully Delivered” But Order Didn’t Arrive or Order Wasn’t Updated on the Tracking Page
The partner shipping company of Barn Buddy, which is Canada Post, probably sent your order to the wrong address by accident. The postal staff may sometimes drop your orders at the doorstep of your neighbor or mailbox of others. You may be required to politely go to the neighboring houses and ask if a package with your name on it arrived in their vicinity. If not, then you can go and see if the community mailbox received it.
In some cases, the postal staff will mark the order as “Successfully Delivered” when hasn’t yet reached your place. However, do not worry because it usually arrives at your doorstep the following business day upon scanning. Please allocate some extra time to observe for your order’s arrival.
4. Barn Buddy and Canada Post
4.1 From Canada Post
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mailroom, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.
If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.”
4.2 Postal Staff Requiring Signature
For security and documentation purposes, signatures are being asked from recipients every time they receive a package. It is also necessary in securing your orders and investments. In cases that you do not want to affix your signature upon receiving the items, please create a note on Barn Buddy’s “Check Out” page and write a detailed and solid reason as to why you are against the act. When you haven’t provided a note upon check out and your package is already tagged as “Delivered” by Canada Post, then Barn Buddy has no responsibility and liability on your order if it is considered lost.
4.3 Signature Necessary for Order
Barn Buddy exclusively ships out orders that require a signature. There is no exception. Hence, if you do not fancy receiving packages that demand your signature, do know that we are not liable for any lost parcels if the tracking number indicates “Delivered.” If you also do not desire to sign on your parcel, just leave a note upon check out saying that our packaging department is allowed to ship out your order with no signature.
An important notice as of March 2020, Canada Post put a temporary stop on package delivery with signature to lessen human-to-human contact due to Covid-19.
4.4 Package Sent to another Area Indicated in Canada Post Tracking Page
In places like Northern Ontario, Northern Quebec, and Nunavut, postal theft is definitely a wide issue. However, in other parts of Canada it is considered as a minimal problem. Hence, it is suggested that you check out smaller items if you are worried about the security of your packages. The moment that your order is confirmed to be stolen, there will be no refunds for it. That said, you are checking out items at your own risk.
4.5 Canada Post Not Updating Tracking Page
Occasionally, Canada Post fails to update the scan or data of some packages. As a result, the parcel on the tracking page will appear to be still on process or undelivered. Note that most of the purchases arrive at your place at least 3 business days; but, it can be delayed in some cases because of unforeseen situations. If it is already the 5th day since the shipping out, please reach out to Barn Buddy immediately so we can raise the issue to Canada Post.
4.6 Unique Shipping Service in Small Population Metropolitans
Again, postal theft is not a big deal in other areas; however, it is a popular concern in other places including but not limited to Northwest Territories, Northern Manitoba, and areas with a recorded population that doesn’t reach 2,500. Barn Buddy suggests to not placing an extremely big purchase in order to be safe from postal theft. It is due to the fact that we are not responsible for confiscated or lost packages.
4.7 Incorrect Address but Order Already on Process
Barn Buddy is not liable to packages that have been received by the wrong hands due to the customer’s fault. That said, place orders at your own risks and be mindful while making your purchase. Update the shipping and/or billing address right away or reach out to one of our staff immediately.
Need help?
Contact us at contact@barnbuddy.co for questions or concerns related to your order.
